why i hate Ebay.

[NoDrama43]

I listed the 4 eyed ssp cluster on ebay. it is very nice with little fading, clean lens etc. a prospective buyer emails wanting to know if i will end the auction for 25.00 less than my buy it now. i tell him no thanks it is already priced 50.00 less than everybody else selling one.

next day he hits the BIN. Pays immediately, i ship the next day. 2 days later he emails and says he received it but the box is crushed, the cluster is damaged and he wants me to "make it right". I immediately offered him a full refund including shipping costs back to me. i also asked him to send me pictures. He says he will send pictures right away.

6 days later he has made about 6 different excuses for not sending pictures. Something different every day. "forgot my camera at work" etc yada yada.
He asks me to send him another cluster housing and lens assembly. I tell him I don't have one and again offer him a complete refund. He refuses to send it back, but demands I "make it right".

This morning I emailed Ebay and expressed my concern the guy was refusing to send me pictures and I was concerned he would threaten me with negative feedback. This evening I got another email from him and he is demanding I refund 25.00 or he will leave negative feedback.

I again offered him a full refund and asked why he will not just return it.

I am waiting on his response. Basically Ebay support does nothing here. No help at all. I am just waiting to see how it plays out.